Our Values

Our Mission Statement is ‘to provide a comprehensive service that caters for a broad variety of housing needs delivered in a socially just manner.’

We are committed to remaining non-judgemental, achieving social justice outcomes, working with integrity, providing best service, treating each other in a fair and just manner and operating with honesty and trust.

All tenants housed by M.A.T.C.H. have the right to:

• Fair and non-discriminatory treatment
• Be treated with respect at all times
• Have access to safe and secure housing
• Be consulted on their housing needs and preferences
• Maintenance of confidentiality of personal information provided to M.A.T.C.H.
• Security of tenure within the terms of the tenancy agreement, funding guidelines and their rules
• Be able to complain and to appeal against decisions regarding their tenancy and treatment
• Use an advocate in all dealings with M.A.T.C.H.
• Be informed of how they can participate in M.A.T.C.H. and how they can contribute to the decision making process regarding M.A.T.C.H.
• Have access to their own information held by the organisation on file